• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department. Communicate with Manager regarding status of groups. Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms. Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary. Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities. Assist team with training, supplies and support in order to consistently provide Brand quality service. Register guests, assign rooms, & issue room keys. Make courtesy call to guests to assure their complete satisfaction with their room, etc. Schedule and make Wake-up Calls. Receive and transmit messages. Keep records of occupied rooms and guests’ accounts. Make and confirm reservations. Present statements to and collect payments from departing guests. Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts. Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties. Implement, monitor and carryout guest honors program. Clean and maintain organized. Perform Night Audit 2 nights per week.

Job Type: Part-time
Pay: $18.00 per hour
Expected hours: 32 per week
Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift

Education:

• High school or equivalent (Required)

Experience:

• Hospitality: 1 year (Required)

Work Location: In person