Location: Lima, Peru
Job Type: Full-Time (48 hours per week), Remote
H&C Construction LLC, a leading U.S. home remodeling company, is looking for a dedicated Customer Service & Data Entry Specialist. The role requires strong customer service experience, organizational skills, and proficiency in technology to work efficiently in a fast-paced remote environment.
Work Hours:

• Monday to Friday: 8:00 AM to 5:30 PM (1-hour lunch break)
• Saturday: 9:00 AM to 3:00 PM (30-minute lunch break)

Key Responsibilities:

• Schedule appointments and manage project timelines.
• Confirm and process payments.
• Handle customer inquiries, follow up on proposals, and coordinate with field technicians.
• Maintain and update information in CRM systems, including Job Nimbus.
• Provide billing support and ensure accurate record-keeping.
• Must have excellent typing skills and strong knowledge of Excel and other CRM software.
• Be up-to-date with technology trends, and work with dual monitors for efficiency.

Qualifications:

• Advanced English (C1) level required (evaluated during the interview). Ideally, you have at least 3 months of experience living in an English-speaking country.
• Minimum 1 year of experience in customer service or a similar role.
• Typing skills: Fast and accurate typing ability is essential.
• Proficiency in Excel, Job Nimbus, or other CRM tools.
• Strong communication skills, able to manage difficult customer interactions and follow established protocols.
• Personal equipment required: A computer (ideally dual-monitor setup) and a quality headset with a microphone
• Resides in Lima, Peru.

Technical Requirements:

• A reliable internet connection (minimum 20 MB) and a quiet workspace for video calls.

Preferred (but not required):

• Experience in the construction/remodeling field.

Compensation & Benefits:

• Competitive salary starting at S/.2,050 per month during the 3-month trial period.
• After the trial period, salary increases to S/.2550.
• Half-month salary bonuses in July and December.
• Paid Holidays
• Paid vacations
• Health insurance

Important Notes:

• Start Date: As soon as possible
• If you are not based in Lima, Peru, please refrain from applying.

Job Type: Full-time
Job Type: Full-time
Pay: From S/.2,050.00 per month
Experience:

• Customer Service Agent: 2 years (Preferred)