Philippines Job Openings
Sapient BPO Hub
100 SLOTS FOR CSRS I APPLY TODAY I Quezon City
Quezon City
FULL TIME
September 18, 2024
Sapient is seeking dedicated Customer Service Representatives to join our team! As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and efficient manner, and collaborating with team members to improve customer service processes.
Responsibilities:
- Answer incoming customer calls and inquiries in a professional and courteous manner
- Provide accurate and timely information and assistance to customers, resolving their queries and concerns
- Resolve customer complaints and escalate issues as necessary to ensure timely resolution
- Maintain accurate records of customer interactions and transactions, including logs and reports
- Collaborate with team members and other stakeholders to improve customer service processes, identify areas for improvement, and implement changes
- High school diploma or equivalent
- Good communication and interpersonal skills, with the ability to effectively interact with customers and team members
- Excellent problem-solving and decision-making abilities, with the ability to think critically and resolve issues efficiently
- Ability to thrive in a fast-paced and dynamic environment, with a focus on meeting deadlines and exceeding customer expectations
- Competitive salary up to 25k monthly
- Opportunity to work for a growing company with a focus on work-life balance
- Collaborative and dynamic work environment
- Ongoing training and development opportunities
If you're a motivated and customer-focused individual looking for a new challenge, we invite you to apply today! Submit your application now to join our team of dedicated customer service representatives.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- Monday to Friday
- 13th month salary
- Performance bonus
- Quarterly bonus
- Yearly bonus
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