ABOUT US
Inversal has been in existence for 2 years, with our core team working together for over 5 years. Founded by a 7-figure Amazon seller with 8+ years of experience, who also founded the third-ever Amazon aggregator, Inversal has both founded and acquired 30+ brands to date. We focus on turnarounds, optimizing distressed brands through cost-efficient operationalization. Our team boasts expertise in e-commerce, dropshipping, and internal brand management.
JOB DESCRIPTION SUMMARY
The Account Manager will build and maintain client relationships, focusing on ensuring long-term satisfaction and fostering growth through proactive communication and support. This role includes responsibility for contract management, order facilitation, and collections, particularly for skate brand partners, with the goal of sustaining and growing account revenue.
DUTIES AND RESPONSIBILITIES

• Engage in regular client check-ins: Conduct follow-ups and proactive outreach to check on client needs, ensuring satisfaction with our service and quickly addressing any concerns.
• Oversee contract and terms management: Review, renew, and renegotiate client contracts as needed, ensuring compliance with agreed terms while maintaining a positive client rapport.
• Facilitate advanced orders and manage collections: Encourage clients to place advanced orders and work directly with them to coordinate order specifics, payment schedules, and any overdue collections.
• Monitor client performance and satisfaction metrics: Track key performance indicators related to client satisfaction and account performance to continually identify opportunities for improvement.
• Collaborate with internal teams: Work closely with sales, finance, and operations teams to keep client trackers, CRM systems, and reports up to date, ensuring accurate information sharing.
• Handle records and documentation with attention to detail: Maintain organized records for all client interactions, contracts, orders, and financial transactions.
• Adjust to a night shift schedule: Work hours that align with client time zones to ensure timely and effective communication.

EDUCATION REQUIRED

• Bachelor’s degree in Business Management, or any related field.

MINIMUM EXPERIENCE REQUIRED

• At least 2 years of experience in account management, client relationship management, or a similar role, preferably with a focus on client engagement, contract management, and collections.
• Proven experience dealing with international clients, understanding their needs, and adapting communication styles to align with cultural expectations.
• Proficiency in CRM tools (such as Salesforce, Hub Spot, or the like) for managing client data, tracking interactions, and keeping records up to date.
• Strong organizational skills and attention to detail, with the ability to handle multiple accounts and priorities effectively.

SALARY RANGE (Based on experience, skillset, and overall fit):

• 40,000 - 50,000 Php

WORK SCHEDULE:

• 6:00 AM - 3:00 PM (Philippine Time)

Job Type: Full-time
Pay: Php40,000.00 - Php50,000.00 per month
Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Expected Start Date: 11/11/2024