We are looking for a dedicated and detail-oriented Administrative Assistant to join our team. This role requires someone who can efficiently handle administrative tasks, manage bookings, support client communication, and contribute to website management. If you have a knack for organization, excellent communication skills, and experience in booking and CRM systems, we’d love to hear from you!
Key Responsibilities:
1. Administrative Support & Documentation:
Perform general administrative tasks, including creating, organizing, and managing files and folders for each trip and project.
Prepare, review, and edit invoices, proposals, contracts, and other documentation as required.
Ensure all documents are accurate, professional, and aligned with company standards.
2. Booking & CRM Management:
Manage daily booking activities and track progress.
Update the CRM master sheet regularly with accurate booking and traveler information.
Coordinate with clients to confirm bookings and handle booking adjustments.
3. Client Communication & Payment Coordination:
Send payment reminders and follow up on outstanding invoices.
Respond promptly to client inquiries, providing exceptional customer service.
Set up secure payment links using payment gateways and confirm transactions.
4. Website Management & Content Creation:
Create, edit, and manage website pages for upcoming trips, ensuring accurate and engaging content.
Coordinate with the design team to update trip details, pricing, and booking options.
5. Project Tracking & Checklist Updates:
Monitor and update project checklists, ensuring tasks are completed on schedule.
Track team progress and address any delays or issues.
6. KPI Monitoring & Performance Reporting:
Track and analyze company KPIs to evaluate business performance.
Prepare monthly reports summarizing booking trends, revenue insights, and key performance metrics.
Provide data-driven recommendations to support business growth.
7. Process Improvement & Efficiency Monitoring:
Identify areas for improvement in administrative and booking workflows.
Propose strategies to streamline operations and enhance client satisfaction.
Assist with implementing new tools or processes for better efficiency.
8. Data Analysis & Report Preparation:
Use Excel and data analysis tools to create detailed reports and analyze sales data.
Present findings in a clear, actionable format for management review.
Requirements:
Proficiency in Microsoft Office Suite, particularly Excel and Word.
Strong experience with CRM systems and booking management.
Ability to create and edit professional invoices, proposals, and client documents.
Familiarity with website management, including updating trip information and setting up payment links.
Strong organizational and multitasking skills.
Analytical skills with experience in KPI tracking and performance reporting.
Excellent communication skills with a keen attention to detail.
Job Type: Full-time
Pay: From Php200.00 per hour
Expected hours: 40 per week
Benefits:

• Work from home

Schedule:

• 8 hour shift