Philippines Job Openings
JoyRide Superapp
Application Support Manager (with cloud applications background)
Antipolo
FULL TIME
October 16, 2024
Key Responsibilities:
- Oversee the technical operations and lead the technical support team to ensure the highest quality of service and operational efficiency.
- Develop, implement, and optimize incident management processes to ensure timely resolution of all reported issues.
- Work closely with Engineering Managers and support Group Managers to monitor and manage incidents, ensuring they are tracked from reporting through resolution.
- Establish and maintain performance metrics to monitor the effectiveness of the technical support team and identify areas for improvement.
- Provide technical guidance and support to the team, fostering a culture of continuous learning and development.
- Manage escalations and ensure that critical issues are addressed promptly and effectively.
- Implement best practices for system monitoring, maintenance, and support to minimize downtime and improve system reliability.
- Collaborate with product development teams to understand new features and changes, ensuring the support team is well-prepared to assist users.
- Drive initiatives to improve customer satisfaction and operational efficiency.
- Stay updated on the latest industry trends and technologies to ensure our technical support operations remain at the cutting edge.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Provide experience in technical operations management, preferably in a Saa S environment.
- Strong background in cloud applications and platforms such as AWS, Google Cloud, or Azure.
- Demonstrated experience in incident management and technical support.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Familiarity with ride-hailing services or similar industries is a plus.
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and innovative work environment
- The chance to make a significant impact on the ride-hailing industry in the Philippines
Application Question(s):
- Do you have strong background in cloud applications and platforms such as AWS, Google Cloud, or Azure?
- What is your expected salary?
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