Driven by passion and perseverance, Orient Freight International, Incorporated is the leading logistics company with a reliable selection of services such as freight transport, warehousing, and cargo handling in the Philippines and in South East Asia. Orient Freight was established in 1973 as a license customs broker and freight forwarder specializing in cargo transportation and allied services. The company has set its standard in timely and innovative logistics solution, helping businesses draw out their unique and competitive edges.
Today, Orient Freight has built a reliable global; network, one that has helped countless business soar higher that their modest beginnings. OFII provides superior freight transport and other related services from its various departments: Air Freight, Sea Freight, Land Transportation, Container Freight Station (CFS), Logistics Management, Domestic Distribution and Warehousing.
JOB DESCRIPTION

• Maintain and update all required customer information in the NAV system
• Maintain and update rate sheet and cost in the NAV system
• Prepare rate quotation and/or service proposal to the client within the required time frame
• Perform sales and grow existing house accounts
• Attend to customer inquiries related to rates and company services within the required time frame
• Attend to customer complaint/issue within the agreed time frame. Be able to study/conduct root cause analysis and present corrective and preventive
• action to the customer and Management.
• Monitor customer production including AR and payment performance on a monthly or regular basis and submit a detailed report to the management.
• Monitor company’s performance vs. agreed
• KPIs/SLAs of the customer and provide a detailed report to the Management on a monthly or regular basis. Highlight “ups” and “downs” and be able to substantiate with facts and accurate numbers.
• Monitor and keep updated on the sub-contractors’ rate changes and be able to provide a detailed report on such changes and effect to the monthly production of the departments.
• Initiate and implement productivity improvement projects to improve the team’s performance, efficiency and effectiveness in handling customer service tasks.
• Attend customer alignment meetings and business reviews and be able to present company’s performance vis a vis customer’s KPI/SLA.

QUALIFICATION:

• Bachelor of Science Degree in Business, Supply Chain, Transportation Management, Operations
• Management, Accounting, Finance, IT/Comp Science or any other 4-year related courses.
• Specific Knowledge
• 3-4 years of professional experience as a Customer Service preferably in the same industry, shipping
• or forwarding
• Intermediate Knowledge on Logistics, Supply Chain or Transportation Management.
• Intermediate to Advanced MS Office skills (MS Word, Excel, Power point)

Skills

• Superior written and verbal communication skills in English.
• Very good to superior data management and analytical skills
• Very good communication and presentation skills
• Comfortable interacting with managers, colleagues, clients and sub-contractors.
• Ability to multi-task
• Detail oriented
• With good follow up skills
• Ability to maintain positive working relationship
• Has good sense of responsibility, follow thru skills and task ownership
• Business Understanding
• Masteral study on supply chain is an advantage

Job Type: Full-time
Pay: Php55,000.00 - Php60,000.00 per month
Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Required)