Philippines Job Openings

Wipro Limited

Associate

October 18, 2024

CEBU CITY, Philippines
DOP
3111424

Job Description

ROLES AND RESPONSIBILITIES:

Communicate with potential customers by phone to solicit orders and quote prices to persuade customers to buy Client products or services
Explain services and special promotions to customers adhering to script, Client and government regulations
Up-sell and / or cross-sell products or services to customers where appropriate
Complete appropriate paperwork and record necessary customer sales information at time of sale Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected phone numbers or lack of interest
Participate in projects, duties, and other tasks assigned by management
Make recommendations to implement improved processes
Basic Customer Service Skills
Demonstrate through communication, genuine interest and concern to what the customer/client is telling them.
Demonstrates a willingness to help
Able to complete basic troubleshooting
Able to speak intelligently to computing and computing components.
An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the latest and greatest as it relates to Computers
Problem solving skills
Able to sell service to customers that are not able to repair service themselves
Making sure that the customer understands the benefits of what they are receiving and able to handle reluctance/objections.
Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role

QUALIFICATIONS:

High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired
Previous telesales experience preferred
Ability to maintain the highest level of confidentiality
Excellent interpersonal, written and oral communication skills
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Ability to adapt to a flexible schedule

MANDATORY SKILLS:

Computer Skills and Background
Basic understanding of how a computer works and the devices that are driven by the computer (ie. Internet (ISP), Drivers, Operating System, Hardware, Software, etc)
Excellent Customer Service Skills
Ability to analyze and solve customer concerns
Customer Service Product and Service

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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