Philippines Job Openings

Wipro Limited

Content Moderator

Quezon City

October 24, 2024

Quezon City, Philippines
DOP
3116323

Job Description

Account nature of support is to review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy.

Enforce account’s policy guidelines while reviewing complaints from the account’s online

community.

Looking for spam within platform and complete video review for removal from the

platform

Deliver excellent customer service and ensure customer satisfaction in transactions
Ensure accurate documentation of each transaction
Attend to customer queries, concerns and complaints and provide first time call and / or

transaction resolution

Escalate transactions to proper parties following proper protocols
Ensure compliance to all company policies and procedures
Keep oneself updated, aware of, and compliant to all Company policies and procedures

which include Information Security Management Systems

Keep all company information which includes customer information confidential and

secured

Completed at least 2 years in college (passed 60 college units)

Experience in similar role may be required in specific programs with varying years of

experience

Open to freshers

Customer service orientation
Excellent English communication skills (verbal and written) with neutral accent
Exceptional problem-solving and analytical abilities. Strong leadership, organization,

communication, interpersonal, and teamwork skills

Familiarity with Internet technologies and related policy and regulatory environments
Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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