The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.


We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
Customer Advocacy is a group who advocates for our patients through using complaint data to ensure our product is safe and effective. As our life changing products have made their way to more customers around the globe, so has our need to support them. We now have offices in San Diego, CA; Vilnius, Lithuania; and Manila, Philippines. Although we are spread out around the globe, we work as one team. We are looking for an Associate Business Systems Analyst who will be responsible for analyzing complex business problems to be solved with automated systems. In this role, you will be responsible for identifying gaps and providing technical expertise in business requirements for system functional specifications and scaling new and current systems, processes, and procedures in a cost-effective manner. You will also be responsible for planning and executing unit, integration, and acceptance testing to meet business requirements.

Where you come in:

• Manage small projects and contribute to large projects.
• Assist all users to identify business requirements and design business cases/user stories.
• Prepare and execute tests scripts for validation of Complaint Handling Systems, Data Investigation Automations, and Robotic Process Automations using Val Genesis and other validation tools.
• Analyze all defects identified by the team and validate to ensure accuracy in data and evaluate all processes according to the business requirements.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintain system protocols by writing and updating procedures.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.
• Acts as liaison between internal and external users to ensure optimal operational performance.
• Other duties as assigned.

What makes you successful:

• Working Knowledge of standard business Applications, Microsoft Office Suite (MS Access, MS Visio, MS Project, MS Word, and MS Power Point)
• Demonstrated understanding of hardware and software platforms.
• Ability to work collaboratively.
• Highly organized and can work independently as well as within a team.
• Strong interpersonal skills and the ability to communicate in verbal and written format with many different levels of employees.
• Thorough and detail oriented.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

#LI - Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.