We are seeking a dedicated and professional Virtual Dental Assistant who is fluent in both English and Spanish to join our team. This is a full-time, permanent work-from-home position. The ideal candidate will provide exceptional virtual assistance to our dental office, ensuring patient satisfaction and maintaining the confidentiality required for HIPAA compliance.
Roles and Responsibilities:

• Virtually welcome patients and collect the necessary information.
• Reassure patients and respond to their inquiries.
• Answer phone calls and handle patient scheduling.
• Build and maintain relationships with doctors, patients, and other clinic staff.
• Send reports and organize patient records.
• Perform any other administrative tasks as directed by the client.

Job Requirements:

• Must be a college graduate or have relevant customer service experience.
• Fluent in English and Spanish communication, both written and verbal.
• Excellent customer service skills, with a friendly and professional demeanor.
• Ability to work effectively in a collaborative team environment.
• Strong analytical skills and adaptability to learn quickly.
• Proficient in using computers and technology.
• Fast and reliable internet connection (backup internet connection preferred).
• Must have a white clean background when working.
• Must have dual display monitors.
• Must have a quiet workplace setup with minimal distractions.
• Medical-related field experience is a plus, but not required.

Must have own computer with the following minimum specifications:

• Intel i5 10th gen or similar Ryzen processor
• Minimum 8 GB of RAM (16 GB RAM recommended)
• Must have a working 1080p camera (recommended model: A4 Tech PK-910H).
• Must have a noise-canceling headset (recommended model: Logitech H390).
• Must have a UPS for backup power to ensure uninterrupted work hours.

Training Program:
Upon hiring, candidates will undergo a 1-month training program covering:

• Dental knowledge and terminology
• Communication skills
• Software training specific to our clinic's systems

During the training period, you will receive Php 10,000 for the first month.
Additionally, a night premium and internet allowance will be provided during the training period.
Shift Details:

• Shift starts at 11:00 PM and ends at 8:00 AM Philippine time.
• This is a 9-hour shift with a 1-hour break included.

Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Fixed shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Tips
• Yearly bonus