Philippines Job Openings
TRANSCOSMOS ASIA PHILIPPINES, INC.
Japanese Bilingual - IT Help Desk Associate (Agent Level)
Taguig
FULL TIME
October 8, 2024
The Japanese Bilingual IT Helpdesk Support plays a crucial role in providing technical assistance and support to end-users, often on behalf of a client company.
Job Description:
Technical Support:
- Respond and resolve technical issues reported by end-users, which may include hardware, software, network, and system-related problems.
- Troubleshoot and diagnose issues via phone, email, chat, or remote desktop tools.
- Guide users through step-by-step solutions and provide clear instructions to resolve problems
- Log and categorize support requests into the helpdesk ticketing system.
- Prioritize incidents based on severity and impact, and escalate complex issues to higher-level support teams if necessary.
- Follow up on open tickets to ensure timely resolution and maintain communication with users throughout the process.
- Monitor system performance and health, including servers, applications, and network devices, to identify and address potential issues before they impact users.
- Perform routine maintenance tasks such as software updates, patch management, and backups.
- Deliver exceptional customer service by maintaining a professional and courteous demeanor.
- Address user concerns empathetically and ensure a high level of user satisfaction.
- College Degree of any course
- With at least 1 yr IT helpdesk or technical support roles.
- Experience in troubleshooting and resolving hardware, software, and network issues. Familiarity with operating systems (Windows, mac OS, Linux), networking concepts, and common enterprise software
- Familiarity with IT hardware components and peripheral devices.
- Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
- Commitment to providing a positive user experience and resolving issues to the user's satisfaction.
- N1 or N2 certificate holder as a Japanese Bilingual
- Good to excellent verbal and written communication skills to effectively interact with users and explain technical concepts in an understandable manner.
- Amenable to work in our Mckinley Taguig site.
- Salary ranging from 30K to 35K plus Language Premium
Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team - We Are One
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
Intrinsic Value and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.
Ready to make an impact? Apply now and be part of a team that values innovation and excellence!
https://bit.ly/2HZHAj3
#TCAPLimitless #TCAPPeopleand Technology #Now Hiring #careers
Job Types: Full-time, Permanent
Pay: Php25,000.00 - Php35,000.00 per month
Application Question(s):
- Do you have a JLPT Certification? What level?
- How much is your asking salary?
- Bachelor's (Preferred)
- IT Helpdesk Support: 1 year (Required)
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