Elder Care Homecare is seeking an experienced Billing Specialist. We are a private pay homecare agency servicing New York, Connecticut and Massachusetts, with additional expansion planned within the next year. This is a work from home role based in Davao Region, Philippines.
Elder Care has been in operation for over seven years, however our growth has dramatically increased over the last two. As a Billing Specialist, you will be responsible for accurately billing clients on a recurring weekly basis, answering any internal and/or external inquiries, and providing support to the Finance team. The ideal candidate will have a strong background in customer service, excellent analytical skills and be detail oriented. This role reports directly to our Controller, Billing.
If you are a strategic thinker with experience in billing and customer service with a desire to make a difference in patient's lives, we would love to meet you!
Responsibilities

• Accurately review and invoice billable services on a recurring weekly basis for a growing client base
• Ensure all posted transactions within our business enterprise software are integrated to Quickbooks timely and accurately.
• Provide excellent internal and external customer service
• Answer all client billing inquiries accurately and in a timely manner via phone and/or email.
• Be able to resolve minor client payment issues and follow a rigid internal escalation process when needed.

Requirements

• Client facing experience in billing and customer service
• Excellent use of Microsoft Office Word and Excel
• Knowledge of an accounting information system and Wellsky Personal Care are a plus, but experience with Quick Books is a requirement
• Good math skills
• Attention to detail, highly organized, and thorough
• Strong communication skills (spoken and written English)

Job Type: Full-time
Pay: Php600,000.00 - Php700,000.00 per year
Application Question(s):

• Do you have any experience with collections in past roles?

Experience:

• Billing: 1 year (Preferred)