BPO - Support Technician - Philippines Job Openings

Philippines Job Openings

Unity Communications

BPO - Support Technician

Parañaque

October 16, 2024

Support Technicians handle many responsibilities in their day-to-day jobs. They assist in resolving issues, communicating with vendors, and ensuring customers have a good experience. To keep up with the jobs daily demands, you need to be perceptive, analytic, empathetic, organized, and disciplined at all times.
As a benefit, this role is an excellent starting point for building a lasting and thriving career in, around, or related to technical support. Its a good place to sharpen your communication, critical thinking, and technical support skills and stay up-to-date with current industry standards and emerging technologies.
See if this job is right for you.
How You Spend Your Eight Hours

Provide exceptional customer experience by responding to calls, emails, and tickets in a timely manner
Effectively communicate and set realistic expectations with end-users on expected delivery times of services
Diagnose hardware and software issues on the phone or via other electronic methods
Configure systems for optimum operation, create file backups and configure systems and applications
Consult with hardware and software vendors on troubleshooting and problem resolution
Analyze and address problems using documented procedures, available tools, and personal knowledge and skills
Adhere to established best practices, policies, and procedures in the execution of day-to-day duties
Establish and maintain good working relationships with customers and other professionals
Work independently and cooperatively to resolve on-site customer requests efficiently and effectively

What You Must Possess

Preferred qualifications:

Experience working as a part of a technical support team
Experience working in both a help desk and desk-side support role
Experience working using the Zoho ticketing system
Experience performing maintenance and support for software and hardware
Experience using and working with remote monitoring and management software solutions
Willingness to learn and troubleshoot Dish Network Smartbox Systems
Ability to process, prioritize, and follow through on ticket escalations
Ability to perform basic warranty services and work with vendors to facilitate RMAs for devices under warranty
Working knowledge of Microsoft 365 Office and Zoho
Ability to troubleshoot basic network issues
Excellent customer service/interpersonal skills
Excellent verbal and written communication skills
Excellent troubleshooting and problem-solving skills

What You Shall Receive

HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

Hybrid Setup
Office Location: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

We regret to inform you that this job opportunity is no longer available as it has expired

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