Philippines Job Openings

transcomos Asia Philippines, Inc.

BPO Trainer Lead with 24K Signing Bonus

Pasig City

FULL TIME

September 4, 2024

Role Profile:
  • College Graduate / Bachelor's degree in any field.
  • 1-year solid Trainer Lead experience in a BPO set up (Training new hires and refresher training for tenured agents).
  • Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus).
  • Knows how to conduct a Root Cause Analysis.
  • Basic Adult Training Delivery and Training Needs Analysis.
  • Proficiency in Microsoft Office applications including Excel, Power Point and Word
  • Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
  • Dependability regarding completion of assignments and attendance
  • Must be amenable to shifting schedules.
  • Amenable to work onsite (Ortigas, Pasig City)
Role Responsibilities:
  • Create and develop training modules and manuals.
  • Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans.
  • Conduct recursive training based on the training need identification/analysis received from Operations/Quality.
  • Develops training module, as necessary, for specialized training requirement; conducts research and gathers materials based on the specific need.
  • Keep training materials up-to-date.
  • Review course curricula and provide feedback for continuous development.
  • Responsible for conducting Process and Language Training to new hires, and evaluate their performance based on their competencies.
  • Maintain attrition, and through put per process guidelines.
  • Document training reports and trackers.
  • Coaches and develop L&D Trainer and Trainee(s)
Job Types: Full-time, Permanent
Pay: Php40,000.00 - Php45,000.00 per month
Benefits:
  • Company events
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
Schedule:
  • 8 hour shift
  • Shift system
Supplemental Pay:
  • 13th month salary
Application Question(s):
  • How much is your expected salary?
Experience:
  • Trainer Lead: 1 year (Required)
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