Philippines Job Openings
transcomos Asia Philippines, Inc.
BPO Trainer Lead with 24K Signing Bonus
Pasig City
FULL TIME
September 4, 2024
- College Graduate / Bachelor's degree in any field.
- 1-year solid Trainer Lead experience in a BPO set up (Training new hires and refresher training for tenured agents).
- Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus).
- Knows how to conduct a Root Cause Analysis.
- Basic Adult Training Delivery and Training Needs Analysis.
- Proficiency in Microsoft Office applications including Excel, Power Point and Word
- Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
- Dependability regarding completion of assignments and attendance
- Must be amenable to shifting schedules.
- Amenable to work onsite (Ortigas, Pasig City)
- Create and develop training modules and manuals.
- Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans.
- Conduct recursive training based on the training need identification/analysis received from Operations/Quality.
- Develops training module, as necessary, for specialized training requirement; conducts research and gathers materials based on the specific need.
- Keep training materials up-to-date.
- Review course curricula and provide feedback for continuous development.
- Responsible for conducting Process and Language Training to new hires, and evaluate their performance based on their competencies.
- Maintain attrition, and through put per process guidelines.
- Document training reports and trackers.
- Coaches and develop L&D Trainer and Trainee(s)
Pay: Php40,000.00 - Php45,000.00 per month
Benefits:
- Company events
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- 8 hour shift
- Shift system
- 13th month salary
- How much is your expected salary?
- Trainer Lead: 1 year (Required)
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