Philippines Job Openings

OPPO Philippines (MZTC HQ)

Community Marketing Officer - BGC | HQ

Taguig

FULL TIME

October 14, 2024

CRM System Management
  • Day-to-day management of CRM system, ensuring data accuracy and integrity
  • Proactively engage with customers through various channels (phone, email, chat, social media, to address inquiries, resolve issues and/or gather feedback)
Data Analysis and Reporting
  • Maintain accurate records of customer interactions, user activity and demographics
  • Analyze data to identify trends, patterns, and areas for improvement
  • Track, measure, and evaluate performance of different customer communications and conduct A/B tests for optimization and improvements
Content Management and Creation
  • Ensure content is accurate, relevant, and consistent with brand guidelines
  • Conduct thorough reviews of all contents before publication to verify accuracy, grammar, spelling and adherence to company standards
  • Implement quality assurance processes to minimize error and maintain a high level of content integrity
Communication and Collaboration
  • Work closely with teams across the organization to ensure all activities are aligned and meets business needs, and achieve successful execution and implementation
  • Foster a collaborative environment to ensure effective communication and coordination
  • Manage cross-departmental projects and initiatives related to in-app contents
Planning and Execution
  • Work closely with Community Team in developing user engagement strategy and tactics, target metrics, and internal KPIs
  • Support Community Team in managing highly relevant and engaging campaigns, brand communities, and other Community-related initiatives, from conceptualization to execution
Job Requirements:
  • Bachelor’s degree in Business, Marketing, or any related field
  • At least 1-2 years proven experience in digital marketing, community management, and data analysis
  • Proven experience in handling systems like Salesforce, Clevertap, Mailchimp and other CRM or CMS platforms is a plus
  • Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse customer segments
  • Strong analytical skills with the ability to interpret data, draw actionable insights, and make data driven decisions
Job Type: Full-time
Benefits:
  • Additional leave
  • Company events
  • Employee discount
  • Opportunities for promotion
  • Promotion to permanent employee
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
Supplemental Pay:
  • 13th month salary
  • Overtime pay
Willingness to travel:
  • 100% (Preferred)
Work Location: In person
Expected Start Date: 11/04/2024
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