Philippines Job Openings

TMX PHILIPPINES, INC.

Consumer Support Specialist Bilingual (German/Italian/French)

FULL TIME

October 12, 2024

JOB RESPONSIBILITIES:
Responsible in providing stellar customer support via telephone and electronic mail. The Consumer support specialist must ensure that all customer needs are promptly addressed by responding to customers' requests, orders, inquiries, complaints, and other concerns in a timely and accurate manner.
  • Answer consumer phone calls and demonstrate excellent customer service in English and Spanish/German/ Italian/ French
  • Answer and resolve consumer e-mails
  • Guides the customer in Repair and Services inquiries. Works directly with Repair & Service group to track status and completion dates.
  • Resolves payment complaints by working with US team on refunds, charges, and FOC shipment as necessary.
JOB QUALIFICATIONS :
  • College Graduate with minimum 1 year of professional experience in a direct to customer service or support environment.
  • Should have excellent communications skills, both oral & written English
  • Should have computer literacy with ability to work on Order Management systems, Microsoft Office Suite and E-Mails
  • Must have high level of comfort and appreciation for accessing internet, Social Media and E-commerce on both Desktop and Mobile Devices.
  • Prior work experience in a call center will be advantageous.
  • Must be able to speak either Spanish/German/ Italian/ French Language
  • Must be willing to work in Lapu-lapu City, Cebu, Philippines
  • Should be willing to work in night shift
  • Can start immediately
Job Competencies:
  • Can articulate/express thoughts in English both verbal and written
  • Familiar on Timex Products like basic functions and features
  • Patient, with positive outlook and high Emotional Quotient
  • Customer Oriented
  • Team Player
Job Type: Full-time
Benefits:
  • Additional leave
  • Company Christmas gift
  • Company events
  • Discounted lunch
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training
Schedule:
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends
Supplemental Pay:
  • 13th month salary
  • Overtime pay
Ability to commute/relocate:
  • Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
  • What is your nationality?
  • How much is your expected salary?
Language:
  • French (Preferred)
  • Italian (Preferred)
  • Spanish (Preferred)
  • German (Preferred)
Location:
  • Cebu City, Cebu (Required)
Expected Start Date: 10/21/2024
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