• Assist customers through inbound call, email and chat.
• Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved problems.
• Identify common issues, submit trouble tickets, and drive improvement.
• Periodically output technical problem case summaries, provide enablement training for each service store, and monitor the application effect.
• Judgment of repair warranty dispute and guidance on product authenticity identification.

Job Qualifications:

• College level or college graduate with 1 year BPO experience
• Experience handling AU/NZ account is a plus
• Good to excellent communication skills.
• Amenable to work in Ortigas Center, Pasig City.
• Amenable to work on shifting schedule.
• Can start as soon as possible.
• Earn 20k basic salary + Allowance + HMO upon regularization.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team - We are ONE
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.
Job Types: Full-time, Permanent
Pay: Php25,000.00 - Php26,500.00 per month
Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Experience:

• Customer Support Representative: 1 year (Preferred)