Philippines Job Openings
TDCX Philippines
Technical Support Representative | Consumer Electronics Account (Work from Home)
Pasig City
FULL TIME
October 24, 2024
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #Be More!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #Be More at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
- Recognize and adjust support approach to accommodate all levels of customer’s experience.
- Communicate positively with team members, customers, and other partners.
- High school/Senior high school graduate
- Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
- Good understanding of consumer electronics products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written English communication skills
- Amenable to work rotating shifts (morning, mid, & night shifts)
- Can work from home and in Ortigas Center, Pasig City
- With access to a quiet and secured room and at least 30 MBPS internet subscription
Online
Source of Application: Job Boards - Indeed
Send us your application through Indeed and begin your #Be More journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManila Virtual Recruitment.
Onsite
Source of Application: Job Boards - Indeed
Send us your application through Indeed and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm
Job Type: Full-time
Pay: Php32,000.00 - Php34,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Work from home
- Holidays
- Overtime
- Rotational shift
- Weekends
- 13th month salary
- Performance bonus
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