Philippines Job Openings

TDCX Philippines

Non-Voice Agent (Chat Support) | E-Commerce Account

Pasig City

FULL TIME

November 5, 2024

#Be More
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #Be More!
Top reasons to work with TDCX
  • Competitive remuneration, great perks, and performance incentives.
  • Comprehensive medical, insurance, or social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for your career growth.
  • Positive culture for you to #Be More at work.
  • Easy to locate area with direct access to public transport.
  • Flexible working arrangements.
  • Be coached and mentored by experts in your field.
  • Join a global company, winner of hundreds of industry awards.
What is your mission?
As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.
You are also required to perform these job functions:
  • Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
  • Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
  • Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience
Who are we looking for?
  • At least High School Graduate
  • With at least 6 months BPO experience supporting chat LOB/channel
  • Fluent in English with excellent communication skills, both written and verbal
  • Able to solve problems by thinking analytically and creatively
  • Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues
  • Can work in Ortigas, Pasig City
How to Apply?
Online
Source of Application: Job Boards - Indeed
Send us your application through Indeed and begin your #Be More journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManila Virtual Recruitment.
Onsite
Source of Application: Job Boards - Indeed
Send us your application through Indeed and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm
Job Type: Full-time
Pay: Php22,000.00 - Php26,000.00 per month
Benefits:
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
Schedule:
  • Rotational shift
Supplemental Pay:
  • 13th month salary
  • Overtime pay
  • Performance bonus
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