• Prep and deliver engaging and inventive in-person and virtual classroom training
• Pick up new skills quickly
• Primarily deliver classes designated as “core” to platform understanding
• Gauge and adjust your style and timing to best suit your students
• Practice continuous improvement in all aspects of the job, including, but not limited to:
  • review and incorporate feedback
  • adjust daily activities and delivery methods for lessons learned
  • attend professional development training and conferences
• Build strong customer relationships and deliver customer-centric solutions
• Collaborate in upkeep of course content
• Other duties as assigned

• Bi-lingual in English and preferabley French
• B.S. Degree and/or training experience preferred
• General experience with Contact Center environments preferred
• Excellent interpersonal presentation and communication skills – both written and verbal
• Proactive and independent with a positive attitude
• Takes on learning opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Resolves conflict situations effectively with a minimum of noise
• Empowered by ownership of projects
• Thrives in a dynamic environment with a high-level of self-sufficiency