Core Operations Analyst

Group Overview:

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

About Parameta Solutions

Parameta Solutions is a leading global provider of OTC market data. From pre to post trade, our solutions help clients manage complex markets more effectively.

Matching buyers and sellers, we create liquidity and price discovery in these markets and provide insight and context to our clients. Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers as well as risk and compliance managers and academic institutions.

Role Overview:

The position lies within Parameta Solutions, which is responsible for the dissemination, packaging and sales of wholesale market data derived from TP ICAP broking activities to the financial community, including information vendors, specialist suppliers, and investment banks.

Role Responsibilities:

To work within a Core Business Operations team to deliver services and products critical to the commercial success of Parameta Solutions supporting multiple product streams.

This will entail being responsible for the following activities:

Ownership and maintenance of all process documentation related to responsibilities described below.

This ownership is limited to training documentation, workflows, best practices, etc. and excludes technical user guides and data product guides.

QA monitoring of Data for Timeliness and Completeness

1. Designing Data queries:

a. Identifying, defining and creating data validation and QA queries across multi-asset instrument sets

b. Defining what will be tested, monitored and how

2. Carrying out and maintaining QA data parameters:

a. Executing, performing and monitoring manual and automated queries/parameters based on the data query designs

b. Keeping clear records of all QA issues, providing updates to relevant teams on a daily and weekly report basis

b. Keeping clear records of all QA issues, providing updates to relevant teams on a daily and weekly report basis

3. Signing off areas of functionality:

a. Ensuring QA data parameters are signed off after test phase on initial setup and on any new content.

b. Provide clear information on the sign off to the QA manager, Product and Operations teams

Client Communication Logging

• Clear and complete logging of client incidents and requests.
• Monthly generation of client incident metrics to be included in division risk assessments.

Service Now Logging

• Clear and complete logging of Service Now events.
• Generation of summary to be reviewed by Client Operations.

Historical Data Extraction

• Extraction of historical data from multiple environments to fulfil client orders.
• Work with Data Science team to consolidate output files.

Vendor Page Checking

• Monitor daily update to check if there are discrepancies between Refinitiv and Bloomberg pages vs internal records.
• Escalate technical issues to the relevant teams.

Update missing information in internal historical database

• Check internal historical databases regularly to ensure that all information are accurate.

Monitoring of published EOD files

• QA checks EOD files to be sent to clients.
• Ensure proper checking is in place.

Monitoring of Benchmarks

• Ensure that all benchmark approved instruments administered by TP ICAP are updating in a timely manner.
• Escalate as soon as possible if needed.

Experience / Competences:

Knowledge

• Good understanding of QA processes
• Exposure to issue management and bug lifecycle
• Experience of writing and maintaining tests scripts
• Solid Excel experience
• Familiarity with Windows environment
• Strong background in functionality/behaviour testing with the ability to design automated data queries and data validation checks.
• Experience working on market data or QA applications within the financial services sector; experience working on applications within capital markets and fixed income preferred
• Strong attention to detail
Ability to
• issues through to resolution
• Can manage and prioritize tasks with a sense of urgency
• Able to think creatively and propose options/solutions to challenges
• Experience within a QA and operational role.
• Experience in financial data vendor is an advantage.

Special Requirements

• Working to a shift rota.
• Work during holidays and occasional overtime

Client Focused

• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/ personalities

Job Band & Level: Professional / 4

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location
Philippines - A.T. Yuchengco Centre - Taguig City

Job ID R2925