Job Title: Operations Team Lead
Work Arrangement: On Site
Work Schedule: Day/Mid Shift (Rotational – Tentative)
Location: Cebu Business Park, Cebu City
Rate: Flexible & Negotiable
Holiday Factory is a travel company offering affordable holiday packages, including flights, hotel accommodations, and organized tours to various global destinations. Known for its competitive service, the company targets individuals, families, and groups seeking value-for-money vacations. Customers can book these packages online, with detailed itineraries and inclusions provided on the website. Recently, Holiday Factory has expanded its operations to the Philippine market, further broadening its reach and making travel accessible to a wider audience. The company is particularly popular in regions like the Middle East, emphasizing convenience and high - quality service.
Key Responsibilities:
Ø Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
Ø Work closely with the team in achieving goals and targets
Ø Conducts coaching and constant motivation to deliver targets
Ø Hosting 1on 1's and team meetings
Ø Keeping up to date with business development and new product lines
Ø Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
Ø Ensure training and development plans are maintained for all team members
Ø Manage the fair and consistent application of performance management and disciplinary measures as necessary
Ø Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture
Qualifications:
Ø Bachelor’s Degree or equivalent
Ø At least 2 years of experience in a Team Lead/Supervisory Position doing People Management, specifically in a Call Center/BPO Environment
Ø Excellent leadership, coaching, people management and development
Ø Excellent Communication Skills
Benefits:
Ø Generous Paid Time Offs, including Holidays
Ø HMO – Health Insurance (Employee + 1 Free Dependent)
Ø Clear pathways for career advancement within the company
Ø Rewarding Salary Package
Join Holiday Factory and contribute to making dream vacations a reality for travelers around the world!
Job Type: Full-time
Pay: Php30,000.00 - Php50,000.00 per month
Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 10 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Rotational shift
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Yearly bonus