Philippines Job Openings
Supportware Philippines
CSR Seasonal
Taguig
PART TIME & CONTRACT
September 22, 2024
- Provide exceptional customer support to Client end-users by responding and resolving customer requests in a timely and accurate manner within Zendesk. Requests include but are not limited to: billing inquiries, subscription and cancellation requests, refund requests, assistance using and understanding product features/settings, and basic troubleshooting.
- Proactively report any ticket trends or service-related incidents to a Team Lead, including but not limited to: users unable to access the website, service outage, or Otter.ai service is severely limited or major functions are performing improperly and is significantly impacting users’ operations or productivity.
- Contribute to the ongoing learning and success of the team by sharing knowledge through collaboration and aiding in improvements to internal documentation and training.
- Must be at least 18 years of age
- Must be able to work full time, 40 hrs per week
- Must be able to work on a rotating schedule and potentially on weekends/holidays
- Excellent English (C1 Proficiency) communication skills both written and verbal
- 2+ years of prior experience providing customer service, supporting a web-based Saa S application
- Experience with a ticketing system, preferably Zendesk
- Ability to understand the customer’s question or issue and compose a custom reply without relying on macros/scripts/decision tree
- A high-level technical ability is preferred
- A fast-learner that is capable of understanding new information at a rapid pace and apply it to their work
- You are a self-motivated and enjoy learning new skills and technologies
- Completed or working towards a tertiary degree is preferred
On behalf of Supportware Philippines, you can discuss and explore current job opportunities within Helpware.
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.
Job Types: Part-time, Temporary
Benefits:
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Night shift
- 13th month salary
- Performance bonus
- Are you willing to work for Seasonal Contract?
- Do you have at least 1-2 years of CSR experience?
- Do you have an excellent English(C1 Proficiency) communication skills oral and written?
- Do you have experience with a ticketing system, preferably Zendesk?
- Do you have 2+ years of prior experience providing customer service, supporting a web-based Saa S application?
- Are you able to understand the customer’s question or issue and compose a custom reply without relying on macros/scripts/decision tree?
- Are you willing to do 2-3 weeks onsite training and work from home set up?
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