Philippines Job Openings
Supportware Philippines
Customer Service Representative (Luxury Fashion)
Taguig
FULL TIME
November 6, 2024
The Customer Service Representative position involves providing initial customer support through email, addressing inquiries, resolving complaints, and offering product/service details while upholding professionalism and customer service standards.
Responsibilities:
● Become an expert on the product, knowing all the specifics of its functioning.
● Provide first-level support to customers via email and/or chat in a timely and professional manner.
● Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
● Maintain a positive, empathetic, and professional attitude toward customers at all times.
● Work on creating, updating, or adjusting customer accounts by documenting personal information.
● Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
● Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
● Process and prepare information for auditing and reporting purposes.
● Update internal and customer-facing knowledge bases
● Convert clients' feedback into feature requests for the development of the product.
● Escalate unresolved issues to Tier 2 support or relevant departments while maintaining ownership of the case until resolution.
● Effectively communicate technical information to non-technical users.
● Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
● Other related tasks assigned by managers of the Clients and/or Helpware
Requirements:
● At least 6 months of work experience with a high-school diploma or equivalent
● C1 language proficiency
● Excellent communication skills in English
● Strong problem-solving abilities
● Ability to multitask and work in a fast-paced environment
● Basic computer proficiency
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Paid training
- Work from home
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overtime
- Weekends
- 13th month salary
- Overtime pay
- Performance bonus
- Bachelor's (Preferred)
- Customer Service Representative: 1 year (Preferred)
- English (Preferred)
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