Philippines Job Openings

Supportware Philippines

Customer Service Representative (Luxury Fashion)

Taguig

FULL TIME

November 6, 2024

Position Summary:
The Customer Service Representative position involves providing initial customer support through email, addressing inquiries, resolving complaints, and offering product/service details while upholding professionalism and customer service standards.
Responsibilities:
● Become an expert on the product, knowing all the specifics of its functioning.
● Provide first-level support to customers via email and/or chat in a timely and professional manner.
● Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
● Maintain a positive, empathetic, and professional attitude toward customers at all times.
● Work on creating, updating, or adjusting customer accounts by documenting personal information.
● Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
● Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
● Process and prepare information for auditing and reporting purposes.
● Update internal and customer-facing knowledge bases
● Convert clients' feedback into feature requests for the development of the product.
● Escalate unresolved issues to Tier 2 support or relevant departments while maintaining ownership of the case until resolution.
● Effectively communicate technical information to non-technical users.
● Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
● Other related tasks assigned by managers of the Clients and/or Helpware
Requirements:
● At least 6 months of work experience with a high-school diploma or equivalent
● C1 language proficiency
● Excellent communication skills in English
● Strong problem-solving abilities
● Ability to multitask and work in a fast-paced environment
● Basic computer proficiency
Job Types: Full-time, Permanent
Benefits:

Additional leave
Company Christmas gift
Company events
Health insurance
Paid training
Work from home

Schedule:

8 hour shift
Evening shift
Holidays
Night shift
Overtime
Weekends

Supplemental Pay:

13th month salary
Overtime pay
Performance bonus

Education:

Bachelor's (Preferred)

Experience:

Customer Service Representative: 1 year (Preferred)

Language:

English (Preferred)

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