Philippines Job Openings
ING
Customer Journey Expert - Operational Readiness
Manila
FULL TIME
September 13, 2024
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Coordinate the execution of global ESG operational activities across different areas of the organization [ Wholesale Banking, Business Banking and Retail Banking], including identify what Subject Matter Experts (SMEs) currently doing and bring information together to create an end-to-end business process mapping. Always keep in mind, this is a fast-changing topic, improvement and changes are constantly happening, so as the process.
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Optimize and strengthen the current processes that allow ING to delivery the Terra sustainability report to both internal and external stakeholders;
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Critically assess legacy processes and improve them toward a sustainable target operating model;
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You pay attention and demonstrate the essential inter-relationships and interdependence between the process steps, and reminds us that the strength of a chain depends upon its weakest link.
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You optimize the process with structured roadmap in an agile setting, and constantly prioritize when new information emerges, taking your stakeholders along in the process.
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You contribute to functional risk & control compliancy to mitigate business and operational risks.
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Most importantly, you connect people, topics, and expertise. Continuously communicate with all relevant stakeholders.
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An entrepreneur who combines client focus with delivery power. A pro-active, creative and an out-of-the box thinker.
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You work together with people from different disciplines, from a diversity of backgrounds. It broadens your perspective on the world and gives you new insights.
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You bridge IT and business through understanding of program’s needs, and are not afraid to deep dive and understand data together with your stakeholders
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An open and transparent communicator across different skill and seniority levels.
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Passionate about sustainability topics and familiar with sustainability publication is a plus
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At least 7 years work experience and a strong proven track record as Business Analyst and/or in product/service/project management;
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2+ years work experience in financial sector, in either COO, Tech or a Business function;
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Solid understanding of the ING organizational landscape is plus;
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Master degree preferably in Finance, Economics, Business administration, Business Analytics.
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Ms Office is a must have and experience and/or willingness to understand SAS is a plus;
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A Customer/ Employee-Focused Approach;
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Excellent in stakeholder management (particularly with IT, Operations and the front office stakeholders);
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Fluent in written and spoken English
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