Philippines Job Openings
Abbott Laboratories
Customer Service Associate
Taguig
FULL TIME
August 30, 2024
The position of Customer Service Associate is within our office located at Manila, Philippines. This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources – Fax, email, Esker, EDI and Salesforce.
RESPONSIBILITIES:
- Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)
- Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx North America’s SAP ERP system
- Elevate workflow issues to Order Escalation Specialists in Orlando, Florida to escalate all unsolved customer purchase orders for a timely resolution
- Communicate with supervisor to ensure daily order processing requirements are met
- Execute applicable Quality System processes
- Other duties as assigned
BASIC QUALIFICATIONS | EDUCATION:
- Must possess at least College/Bachelor’s Degree
- Minimum 1-2 year(s) experience in a related field required
- Knowledge of SAP or ERP applications preferred
PREFERRED QUALIFICATIONS:
- Must be proficient in MS Office including Excel, Word and Outlook
- Must have good keyboarding and typing skills
- Must have data entry experience
- Must be able to multi-task and meet deadlines
- Must be able to communicate professionally
- Must be willing to work night shift
COMPETENCIES:
- Customer Focus
- Functional/Technical Skills
- Priority Setting
- Problem Solving
- Process Management
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