Job Role:
The primary responsibility of the Customer Service Representative is in charge of all works with clients who have complaints, orders, inquiries or require information about products/services purchased from the company. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
Responsibilities:
· Answer all incoming calls promptly.
· Handling customer complaints and resolving issues.
· Master the art of active listening to understand customer needs and tailor solutions accordingly.
· Respond to customer queries in a timely and accurate way.
· Keeping accurate records and document customer service actions and discussions.
· Navigate complex scenarios with grace and empathy, ensuring customer satisfaction.
Qualifications:
· Graduate or Undergraduate of any course.
· Previous experience working with international account is desirable.
· Excellent communication skills both verbal and written.
· Excellent customer service and people skills.
· Strong organizational abilities and attention to detail.
· Strong problem-solving skills
· Strong analytical skills
· Decisiveness, collaboration, flexibility and adaptability.
· Ability and willingness to work on-site on a night shift period.
Company Benefits:

• Monthly Perfect Attendance
• Employee Referral Bonus
• 3-months Regularization (atleast 85% passing rate for Evaluation)
• HMO
• Meal, Transpo and Communication Allowances
• Salary Increase on regularization
• Yearly Salary Increase
• Paid Time Off

Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• Evening shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Junior High School (Preferred)

Experience:

• Customer Service Representative: 2 years (Preferred)

Language:

• English (Preferred)

Expected Start Date: 09/06/2024