Job Summary
The Merchant Support Associate will provide efficient service to all Ipay88 merchants and customers via phone & email, including the appropriate escalation of merchant issues.
Duties and Responsibilities:
· Manage incoming calls;
· Assist with the merchant’s and customer general transaction concerns;
· Provides appropriate solutions and alternatives within the time limits and follow up to ensure proper escalation and resolution;
· Monitor, investigate and report suspicious (potential fraud) activities and transactions to the management for immediate resolution and investigation;
· Extract and update daily, weekly, and monthly sales reports;
· Works with other departments such as Sales, Tech Support, IT, Finance to provide assistance to the merchants/ client.
Qualification:

• Bachelors / College Degree in any related field.
• At least 1-year relative work experience. Good customer service skills/experience
• Fresh graduate is welcome to apply
• Effective communication skills (written/spoken English) with an ability to compose grammatically correct, concise, and accurate written responses.
• Detail oriented with strong customer handling and conflict resolution skills
• Proficient in MS Office applications such as Word and Excel.
• Excellent time management skills and ability to work in a team and independently while using departmental resources, policies, and procedures.
• Ability to maintain a high level of confidentiality.

Job Types: Full-time, Fresh graduate
Pay: Php18,000.00 - Php25,000.00 per month
Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay