CUSTOMER SERVICE REPRESENTATIVE
Key Responsibilities:

• Deals directly with internal and external customers by phone, electronically or face-to-face.
• Responds promptly to incoming customers’ inquiries.
• Handles and resolves customer complaints in a professional manner and within quality standards.
• Communicates and coordinates with internal departments concerned regarding the inquiries and concerns of customers.
• Keeps and maintains records of customer inquiries, comments, complaints, conversations, transactions and actions taken.
• Keeps Management informed of customers’ issues, concerns and complaints.
• Inform clients/customers about the payment process and their payment balance.
• Prepares and submits weekly report of total calls made to clients/customers.
• Performs other functions and duties that may be assigned from time to time.

Key Requirements:

• Proficient knowledge of customer service, and standard office practices and procedures.
• Must have knowledge of customer service principles and practices
• Possesses excellent communication and listening skills
• With a professional attitude and strong work ethics
• Must have an outgoing and engaging personality
• Has the ability to build and maintain good relationships with clients
• With exceptional problem-solving skills and excellent attention to details and accuracy
• Independent thinker, analytical, resourceful and stress tolerant
• Excellent phone etiquette.

Job Type: Full-time
Pay: Php14,000.00 - Php16,000.00 per month
Benefits:

• Company events
• Health insurance
• Paid training

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)