Philippines Job Openings

Digiplus Interactive Corp.

Customer Service Specialist (Blended)

Taguig

FULL TIME

September 2, 2024

Digi Plus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, Digi Plus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.
Main Duties and Responsibilities:

Providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency
Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
Keeping records of customer interactions, transactions, comments and complaints with utmost confidentiality at all times
Maintaining a polite, helpful, and professional manner at all times
Occasionally conduct outbound calls to customers and process emails
Immediately escalating serious complaints or issues that he/she is not equipped to deal with
Liaising with colleagues or managers to find the best solutions to customers’ issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible
Obtaining and sharing customer feedback with colleagues and other departments for products and services improvement
Familiarization with new products and services as they are introduced
Attending workshops and meetings as required
Aiding and supporting new customer service agents
Improving and optimizing customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
Performing any other duties as assigned and required

Qualifications:

Preferably, with at least one (1) year experience as Voice and/or Chat Customer Service Specialist
Minimum of six (6) months BPO (Preferred Local/Gaming) experience is an advantage
Fresh graduates, beginners and/or shifters are welcome and encouraged to apply
40 wpm (online typing speed test)
Good command of interpreting written English and Tagalog language
Can naturally converse verbally using English and Tagalog language
Willing and able to work on shifting schedules
Willing and able to work on Holidays
Able to work in an onsite/in-office setting daily
With high respect to confidentiality and integrity
Computer literate and familiar with basic office applications such as Word, Excel and Power Point

Job Type: Full-time
Pay: Php18,000.00 - Php25,000.00 per month
Schedule:

8 hour shift

Education:

Bachelor's (Preferred)

Experience:

Customer Service Representative: 1 year (Preferred)

Language:

English (Preferred)

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