Digi Plus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, Digi Plus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.
Main Duties and Responsibilities:

• Providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency
• Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
• Keeping records of customer interactions, transactions, comments and complaints with utmost confidentiality at all times
• Maintaining a polite, helpful, and professional manner at all times
• Occasionally conduct outbound calls to customers and process emails
• Immediately escalating serious complaints or issues that he/she is not equipped to deal with
• Liaising with colleagues or managers to find the best solutions to customers’ issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible
• Obtaining and sharing customer feedback with colleagues and other departments for products and services improvement
• Familiarization with new products and services as they are introduced
• Attending workshops and meetings as required
• Aiding and supporting new customer service agents
• Improving and optimizing customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
• Performing any other duties as assigned and required

Qualifications:

• Preferably, with at least one (1) year experience as Voice and/or Chat Customer Service Specialist
• Minimum of six (6) months BPO (Preferred Local/Gaming) experience is an advantage
• Fresh graduates, beginners and/or shifters are welcome and encouraged to apply
• 40 wpm (online typing speed test)
• Good command of interpreting written English and Tagalog language
• Can naturally converse verbally using English and Tagalog language
• Willing and able to work on shifting schedules
• Willing and able to work on Holidays
• Able to work in an onsite/in-office setting daily
• With high respect to confidentiality and integrity
• Computer literate and familiar with basic office applications such as Word, Excel and Power Point

Job Type: Full-time
Pay: Php18,000.00 - Php25,000.00 per month
Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)