Join Our Team as a Dialer Manager!

Are you a strategic thinker with a passion for optimizing contact center performance? We're looking for a Dialer Manager to take the lead in driving efficiency and success in our outbound campaigns.

Key Responsibilities:

• Manage our dialer system to ensure smooth and efficient operations.
• Develop and implement high-impact dialing strategies to maximize productivity.
• Oversee outbound campaigns, manage lists, and ensure compliance with industry regulations.
• Track, analyze, and report on performance metrics, using insights to drive improvements.
• Ensure adherence to TCPA, DNC, and other industry regulations to protect consumer rights.
• Administer dialer settings, troubleshoot issues, and collaborate with IT and vendors.
• Provide training to agents and supervisors to enhance efficiency and compliance.
• Manage relationships with dialer vendors, ensuring service excellence.
• Lead initiatives to enhance system performance and stay on top of the latest tech trends.

What We're Looking For:

• Experience: 5+ years in dialer management or contact center operations.
• Technical Skills: Expertise in dialer systems, SIP/SIM management, and campaign tools, along with TCPA/DNC knowledge.
• Analytical Mindset: Ability to interpret data, generate insights, and propose actionable strategies.
• Leadership: Proven track record in leading teams and driving performance.

If you're ready to make a big impact and lead with innovation, apply today and join a team committed to excellence!