Discover your 100% YOU with Micro Sourcing!
Position: Flights Ticketing Associate - Crew Travel
Location: Cyberscape Beta Building, Ortigas
Work setup & shift: Work Onsite, Shifting Schedule
Why join Micro Sourcing?
You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a Flights Ticketing Associate - Crew Travel, you will:

• Handle flight quotations, bookings, ticket issuance, refunds, and exchanges for Scenic Crew members.
• Manage communication channels, including emails, web messages, hotline, and chat.
• Process transactions using both proprietary and third-party systems.
• Participate in virtual meetings, huddles, and other online gatherings.
• Manage internal voice calls, either receiving or making them.
• Update data, generate reports, and compile relevant information.
• Provide feedback to identify and suggest process improvements.
• Calculate travel-related costs such as flights, upgrades, and add-ons using Sabre.
• Offer specialized advice and support to other internal teams.
• Prioritize tasks across multiple queues and systems using Sabre GDS.
• Conduct quality checks on work, either personally or for other team members, before finalization.
• Adapt quickly to changing tasks and schedules based on business requirement

What You Need:
Non-negotiables

• Excellent communication skills in English – written and spoken
• Ability to adapt communication to different countries/cultures
• Numerate/experience with spreadsheets - ability to complete calculations and translate time across time zones
• Experience with different proprietary web applications and MS Office Suite
• Sabre GDS experience (native/command driven) - Required
• Good general geographic knowledge

Preferred skills/expertise

• Multitasking across multiple systems, processes and markets during the course of a day
• Curious to ask questions, understand processes thoroughly and learn more
• Resilient to change
• Persistent with tasks that may be difficult at first
• Attention to detail and pride in their work
• Sense of urgency with time sensitive tasks
• Interest in the world around us
• Resourceful – use the resources available to work effectively and independently
• Autonomous – ability to make reasoned decisions when an answer or support is not immediately available
• Problem solving
• Calm under pressure/ability to deal with emergency situations

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About Micro Sourcing
With over 9,000 professionals across 13 delivery centers, Micro Sourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
Micro Sourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At Micro Sourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
*Terms & conditions apply
Job Type: Full-time
Benefits:

• Health insurance
• Life insurance