Job Overview:
We are looking for a friendly, efficient, and customer-oriented Front Office Associate to join our team at Quezon City. The Front Office Associate will be the face of the hotel, responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing exceptional guest service. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering outstanding hospitality experiences.
Key Responsibilities:
Guest Check-In and Check-Out:

• Greet guests warmly upon arrival and ensure a smooth check-in process, including verifying guest information, assigning rooms, and providing key cards.
• Manage the check-out process, including handling payments, issuing receipts, and addressing any billing questions or discrepancies.
• Assist with guest luggage and provide information about hotel facilities, services, and local attractions.

Reservation and Guest Inquiries:

• Handle guest reservations, cancellations, and modifications efficiently, ensuring accurate information is recorded in the hotel’s Property Management System (PMS).
• Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Upsell rooms and services to maximize hotel revenue and enhance the guest experience.

Guest Services and Communication:

• Act as the point of contact for guests, providing information about the hotel, its amenities, and local attractions.
• Coordinate with other departments (housekeeping, maintenance, F&B) to fulfill guest requests and ensure seamless service delivery.
• Maintain clear and effective communication with colleagues to ensure a consistent and high-quality guest experience.

Administrative and Cash Handling Duties:

• Maintain accurate records of guest information, bookings, payments, and transactions in the hotel’s PMS.
• Handle cash, credit card transactions, and daily cash register reconciliation in accordance with hotel policies and procedures.
• Prepare and submit daily reports on room occupancy, reservations, and financial transactions to the Front Office Manager.

Safety and Security:

• Ensure a secure environment for guests by following hotel security protocols and reporting any suspicious activity.
• Be familiar with emergency procedures and assist guests and staff in case of an emergency.
• Maintain confidentiality of guest information and adhere to data privacy regulations.

General Office Support:

• Keep the front desk area organized, clean, and presentable at all times.
• Assist with administrative tasks, such as filing, answering phone calls, and handling email correspondence.
• Participate in training programs to stay updated on hotel policies, procedures, and service standards.

Qualifications:

• High school diploma or equivalent; a degree in Hospitality Management or a related field is an advantage.
• Previous experience in a front office or customer service role, preferably in a hotel or resort setting.
• Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong customer service orientation and the ability to work in a fast-paced environment.
• Flexibility to work shifts, including nights, weekends, and holidays.
• Knowledge of local attractions and amenities in the Philippines is a plus.

Job Types: Full-time, Permanent
Pay: From Php17,000.00 per month
Benefits:

• Employee discount
• Staff meals provided

Schedule:

• 8 hour shift
• Day shift
• Early shift
• Late shift
• Night shift
• Rotational shift
• Weekends

Supplemental Pay:

• Performance bonus
• Tips