Philippines Job Openings
ESCO PTE LTD PHILIPPINES
Helpdesk Quality Assurance
Makati City
FULL TIME
October 13, 2024
- Candidate must possess at least Bachelor's/College Degree in Business Administration, Quality Management, or related field
- Preferably with experience in a quality assurance role within a BPO environment
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficient in quality monitoring tools and methodologies
- Familiarity with customer service best practices
- Review calls, emails, and chats to assess agent performance and adherence to quality standards.
- Provide constructive feedback to agents and create comprehensive reports on quality metrics and performance trends
- Ensure compliance with internal policies and external regulations
- Analyze quality data to identify patterns and recommend solutions to enhance service delivery.
- Work closely with team leaders and management to align quality initiatives with operational goals.
- HMO Coverage
- Government contributions
- Trainings
- Insurance
- Company laptop and phone
- 13th Month
- Quarterly Bonus/Incentives
Pay: Php17,000.00 - Php20,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
- 8 hour shift
- 13th month salary
- Quarterly bonus
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