ESCO PTE LTD PHILIPPINES

Helpdesk Quality Assurance

Makati City

FULL TIME

October 13, 2024

Qualifications:
  • Candidate must possess at least Bachelor's/College Degree in Business Administration, Quality Management, or related field
  • Preferably with experience in a quality assurance role within a BPO environment
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Proficient in quality monitoring tools and methodologies
  • Familiarity with customer service best practices
Job Description:
  • Review calls, emails, and chats to assess agent performance and adherence to quality standards.
  • Provide constructive feedback to agents and create comprehensive reports on quality metrics and performance trends
  • Ensure compliance with internal policies and external regulations
  • Analyze quality data to identify patterns and recommend solutions to enhance service delivery.
  • Work closely with team leaders and management to align quality initiatives with operational goals.
Benefits:
  • HMO Coverage
  • Government contributions
  • Trainings
  • Insurance
  • Company laptop and phone
  • 13th Month
  • Quarterly Bonus/Incentives
Job Type: Full-time
Pay: Php17,000.00 - Php20,000.00 per month
Benefits:
  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee
Schedule:
  • 8 hour shift
Supplemental Pay:
  • 13th month salary
  • Quarterly bonus
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