Philippines Job Openings
RCM Philippines
IT Helpdesk Support Specialist
Makati City
FULL TIME
October 10, 2024
What You’ll Do:
- Provide exceptional remote support to both internal and external end-users, assisting with hardware and software issues.
- Swiftly deploy and configure laptops, desktops, smartphones, tablets, and more—ensuring everyone has what they need to succeed.
- Help end-users install, configure, and troubleshoot various hardware and software—making their day a whole lot easier!
- Set up new users with Windows 10/11, Office 365, Active Directory, and Azure, so they can hit the ground running.
- Manage inbound requests to the Helpdesk in line with SLAs and maintain clear, complete records of incidents and requests.
- Be part of a 24x7 on-call rotation to ensure continued system support for smooth operations.
- Track and audit end-user hardware and software licenses to keep things in order.
- Assist with hardware and software procurement as needed to keep systems running smoothly.
- Ensure adherence to HIPAA, SOX, ISO, and NIST standards and best practices to maintain compliance and security.
- A Bachelor’s or AS Degree in Computer/IT, or relevant work experience. Microsoft Certifications are a big plus!
- Outstanding customer service skills, with excellent phone etiquette and strong written and verbal communication.
- Patience, multitasking abilities, and the capacity to work well under pressure while maintaining a professional and friendly demeanor.
- Strong knowledge of Windows 8.1, Windows 10, MS Office, VPN, i Phone, Droid, i Pad, antivirus, network connectivity, and printers. Windows Server experience is a bonus!
- Hands-on experience with Active Directory, MS Exchange user accounts, Group Policies, DNS, DHCP, and IP Networking.
- Familiarity with computer imaging solutions like MS SCCM and WDS.
- The ability to build and set up user workstations, troubleshoot hardware devices, and provide quick fixes to keep things running smoothly.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Experience with Helpdesk Ticketing Systems and knowledge of ITIL 4 framework.
- The ability to explain complex technical concepts in a way that’s easy for everyone to understand.
- Strong organizational and documentation skills, with attention to detail when creating SOPs and recording job tickets.
Work type: Hybrid Setup (3 days Onsite, 2 days WFH)
Location: Makati City
Job Type: Full-time
Benefits:
- Company events
- Work from home
- Day shift
- Early shift
- Evening shift
- Late shift
- Monday to Friday
- Night shift
- Overtime pay
- Makati City: Reliably commute or planning to relocate before starting work (Required)
- How many years of experience with Active Directory, MS Exchange user accounts, Group Policies, DNS, DHCP, and IP Networking?
- How many years of IT HELPDESK SUPPORT experience do you have?
Expected Start Date: 10/28/2024
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