Philippines Job Openings
RCM Philippines
IT Helpdesk Support Specialist
Makati City
FULL TIME
October 10, 2024
We’re looking for a skilled and customer-focused IT Helpdesk Support Specialist to join our dynamic team! If you love helping people solve their tech challenges and enjoy a fast-paced environment, we’d love to hear from you!
What You’ll Do:
Work type: Hybrid Setup (3 days Onsite, 2 days WFH)
Location: Makati City
Job Type: Full-time
Benefits:
Expected Start Date: 10/28/2024
What You’ll Do:
- Provide exceptional remote support to both internal and external end-users, assisting with hardware and software issues.
- Swiftly deploy and configure laptops, desktops, smartphones, tablets, and more—ensuring everyone has what they need to succeed.
- Help end-users install, configure, and troubleshoot various hardware and software—making their day a whole lot easier!
- Set up new users with Windows 10/11, Office 365, Active Directory, and Azure, so they can hit the ground running.
- Manage inbound requests to the Helpdesk in line with SLAs and maintain clear, complete records of incidents and requests.
- Be part of a 24x7 on-call rotation to ensure continued system support for smooth operations.
- Track and audit end-user hardware and software licenses to keep things in order.
- Assist with hardware and software procurement as needed to keep systems running smoothly.
- Ensure adherence to HIPAA, SOX, ISO, and NIST standards and best practices to maintain compliance and security.
- A Bachelor’s or AS Degree in Computer/IT, or relevant work experience. Microsoft Certifications are a big plus!
- Outstanding customer service skills, with excellent phone etiquette and strong written and verbal communication.
- Patience, multitasking abilities, and the capacity to work well under pressure while maintaining a professional and friendly demeanor.
- Strong knowledge of Windows 8.1, Windows 10, MS Office, VPN, i Phone, Droid, i Pad, antivirus, network connectivity, and printers. Windows Server experience is a bonus!
- Hands-on experience with Active Directory, MS Exchange user accounts, Group Policies, DNS, DHCP, and IP Networking.
- Familiarity with computer imaging solutions like MS SCCM and WDS.
- The ability to build and set up user workstations, troubleshoot hardware devices, and provide quick fixes to keep things running smoothly.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Experience with Helpdesk Ticketing Systems and knowledge of ITIL 4 framework.
- The ability to explain complex technical concepts in a way that’s easy for everyone to understand.
- Strong organizational and documentation skills, with attention to detail when creating SOPs and recording job tickets.
Work type: Hybrid Setup (3 days Onsite, 2 days WFH)
Location: Makati City
Job Type: Full-time
Benefits:
- Company events
- Work from home
- Day shift
- Early shift
- Evening shift
- Late shift
- Monday to Friday
- Night shift
- Overtime pay
- Makati City: Reliably commute or planning to relocate before starting work (Required)
- How many years of experience with Active Directory, MS Exchange user accounts, Group Policies, DNS, DHCP, and IP Networking?
- How many years of IT HELPDESK SUPPORT experience do you have?
Expected Start Date: 10/28/2024
New Job Alerts
Northpoint Development Bank
Bank Compliance Staff
General Mariano Alvarez
FULL TIME
November 6, 2024
View Job Description
AboitizPower
Corporate Planning and Business Performance Specialist
Taguig
FULL TIME
November 6, 2024
View Job Description
DICE205 Digital Corporation
Creatives Intern
Makati City
PART TIME
November 6, 2024
View Job Description
Looking for similar job?
Thomson Reuters Philippines
Technical L1 Helpdesk Analyst - Hybrid
Taguig
FULL TIME
September 20, 2024
View Job Description
Smiles On Demand by Vervent Philippines
IT Helpdesk Technician
Sibulan
FULL TIME
September 5, 2024
View Job DescriptionSee What’s New: RCM Philippines Job Opportunities
RCM Philippines
Lead Generation Specialist
Makati City
FULL TIME
October 24, 2024
View Job DescriptionRCM Philippines
Protection and Control Engineer
Makati City
FULL TIME
September 5, 2024
View Job DescriptionRCM Philippines
High Voltage Substation Design Engineer
Makati City
FULL TIME
September 5, 2024
View Job DescriptionNew Job Alerts
Northpoint Development Bank
Bank Compliance Staff
General Mariano Alvarez
FULL TIME
November 6, 2024
View Job Description
AboitizPower
Corporate Planning and Business Performance Specialist
Taguig
FULL TIME
November 6, 2024
View Job Description
DICE205 Digital Corporation
Creatives Intern
Makati City
PART TIME
November 6, 2024
View Job Description