Philippines Job Openings

Doxa7 Solutions, Inc.

Remote Helpdesk Support Specialist

Manila

FULL TIME

November 18, 2024

ROLE SUMMARY
Our client is looking for a Remote Helpdesk Support Specialist who will play a crucial role in providing technical assistance and support to employees, ensuring the smooth functioning of their Mac Books, Windows devices, and various company software, including Google Workspace and Office 365. This position will utilize secure remote tools, phone, and video conferencing software to provide exceptional support to our distributed workforce.
WORK SCHEDULE: 9:00 AM – 6:00 PM Eastern Standard Time (10:00 PM – 7:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS:

Provide technical assistance and troubleshooting support to end-users experiencing hardware and software issues related to Mac Books, Windows devices, and company software
Collaborate with a remote team to discuss daily helpdesk requests, strategize on ticket resolution, and follow up with users to ensure their issues are resolved promptly and effectively
Take proactive measures to make mass updates or configuration changes to resolve software outages caused by updates or errors, which the current mobile device management system cannot address
Assist in maintaining documentation related to common issues, troubleshooting steps, and solutions to enhance the efficiency of the support process
Provide excellent customer service by maintaining a high level of professionalism, patience, and empathy in all interactions with end users
Stay updated on the latest technology trends, software updates, and best practices to continuously improve support services
Complete and close a minimum of 10-15 helpdesk tickets daily, ensuring timely and effective resolution of user issues.
Perform the following tasks to ensure quick response time:
Respond to incoming helpdesk tickets within 10-15 minutes of receipt to acknowledge the user's request
Commit to closing tickets within one hour of their creation, whenever possible, to minimize downtime for end-users
Handle the following support sessions duties:
Schedule support sessions as needed to connect directly with users facing complex technical issues or those requiring hands-on assistance
Conduct support sessions professionally, guiding users through problem-solving steps, and ensuring their technical issues are resolved satisfactorily

QUALIFICATIONS:

A Bachelor’s degree in the related field is preferred
Previous experience in a helpdesk or technical support role, preferably in a remote setting
Proficiency in troubleshooting and providing support for Mac Books, Windows devices, and common business software, including Google Workspace and Office 365
Familiarity with remote support tools and video conferencing software
Knowledge of mobile device management systems and the ability to make mass updates or configuration changes is preferred
Strong communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical users
Problem-solving skills and the ability to work independently and collaboratively within a remote team environment

What awaits you upon securing the position?

Attractive compensation
Assured allowances
Leave credits
Overtime Pay
Night differential benefits
Comprehensive health and life insurance upon hiring, covering one free dependent
Special anniversary incentives
13th-month salary bonus
We provide the necessary equipment!

Other Details

Work Schedule: Night Shift
Full Time
Permanent WFH set-up

Job Type: Full-time
Benefits:

Health insurance
Life insurance

Schedule:

8 hour shift

New Job Alerts

Pasalubong Philippines

Marketing Associate

Pasay

FULL TIME

November 19, 2024

View Job Description

Hexamatics

PPC Specialist

Manila

FULL TIME

November 19, 2024

View Job Description

CIIT College of Arts and Technology

Senior High School Teacher

Quezon City

FULL TIME

November 19, 2024

View Job Description

Nexus Workforce, Inc.

Store Crew/Cashier

Bauan

FULL TIME

November 19, 2024

View Job Description

PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description

Looking for similar job?

EPS Staffing Service Group Inc

Client Services Executive / CSR - Retail (Remote)

Makati City

FULL TIME & CONTRACT

August 30, 2024

View Job Description

DCX PH Inc.

Customer Order Specialist (NetSuite Experience) - REMOTE

FULL TIME

August 29, 2024

View Job Description

Remote Philippines

Accounting Assistant (Permanent Remote Work)

FULL TIME

August 30, 2024

View Job Description

First Digital Finance Corporation

DevOps Engineer (Python, AWS) 100% Remote WFH Apply Now!

FULL TIME

September 2, 2024

View Job Description

YourRemoteAssistant

General Accountant (Remote)

Bislig

FULL TIME

August 30, 2024

View Job Description

November 19, 2024

View Job Description