Position Overview:
The Phone Receptionist will be the first point of contact for customers, handling inquiries about our musical instruments and equipment. This role requires someone with excellent communication skills, a strong musical background, and a solid understanding of music equipment such as mixers, speakers, and more. The ideal candidate will be passionate about music, fluent in English, and knowledgeable in handling customer queries.
Key Responsibilities:
Answer phone calls and respond to customer inquiries in a friendly, professional manner.
Provide accurate information about musical instruments, audio equipment, and other store products.
Assist customers in selecting the right gear based on their needs.
Route calls to the appropriate departments or team members when necessary.
Maintain a high level of product knowledge, including the latest trends in music equipment.
Handle customer service issues, such as returns, product availability, and store policies.
Keep track of messages and follow-ups to ensure excellent customer service.
Qualifications:
Must be able to play at least two musical instruments.
Fluent in English with excellent verbal communication skills.
Extensive knowledge of music equipment, including mixers, speakers, and other professional audio gear.
Strong customer service skills and a friendly, approachable demeanor.
Highly organized and able to handle multiple inquiries in a fast-paced environment.
Preferred: Experience working in a music studio or similar environment.
Job Type: Full-time
Benefits:

• Work from home

Schedule:

• 8 hour shift
• Night shift