Lennor Metier Consulting, a leading Recruitment Agency & Headhunters in the Philippines, is urgently recruiting a Telephone Triage Nurse (USRN)
Industry: Healthcare
Salary Range: Open
Work Setup: Onsite
Shift Schedule: Night Shift
Location: Taguig City
Job Overview
The Telephone Triage Nurse is responsible for providing remote nursing care by assessing and addressing patients’ medical concerns over the phone. This role involves managing various health inquiries, chronic conditions, and mental health concerns, offering medication guidance, and directing patients to the appropriate healthcare providers when necessary. The Telephone Triage Nurse serves as the first point of contact for patients, ensuring quality care, accurate documentation, and follow-up to support positive health outcomes.
Your Responsibilities:
Patient Assessment and Triage:

• Answer inbound calls from patients with a range of medical concerns and varying levels of acuity.
• Utilize clinical assessment techniques to identify patient needs and determine the appropriate course of action.

Medical Advice and Referral:

• Provide advice on over-the-counter medications, including appropriate dosages.
• Direct patients to healthcare providers such as primary care physicians, specialists, or emergency departments as needed.
• Offer follow-up care by checking on patient progress and ensuring adherence to treatment plans.

Chronic Disease and Medication Management:

• Assist with managing chronic conditions and address mental health concerns through proper guidance.
• Manage prescription refills according to protocol.

Communication and Advocacy:

• Maintain clear, coherent communication with patients using structured questioning and clinical assessment techniques.
• Act as a patient advocate, serving as the initial contact for patient-related concerns.
• Conduct outbound calls to provide follow-up care and medical advice.

Documentation and Compliance:

• Accurately document patient symptoms, nursing assessments, care provided, and patient responses in medical records.
• Ensure compliance with HIPAA by safeguarding patient privacy and confidentiality.
• Maintain and post patient education materials, test results, and pertinent information in records.

Quality of Care:

• Adhere to therapeutic standards and adjust care plans as needed to align with patient care goals.
• Collaborate with multidisciplinary teams to resolve patient needs and improve care through case management metrics.
• Make sound, effective decisions, especially in urgent or critical situations.

What our Client is Looking For:
Education and Certification:

• NCLEX-RN certified.
• Active licensure in at least one U.S. state (Illinois licensure preferred).

Experience:

• 3-5 years of recent experience in Telephone Triage or Call Center nursing.
• At least 2 years of clinical experience in one or more specialties, such as physician offices, home health, critical care, or emergency room settings.

Skills and Expertise:

• Strong clinical assessment skills, with the ability to evaluate patient symptoms and determine the need for medical attention.
• Experience providing self-care guidance to patients when appropriate.
• Familiarity with Electronic Medical/Health Records and the ability to document patient interactions accurately.
• Proficient in using computer software, including Microsoft Word, Excel, Outlook, and internet applications.

Communication:

• Strong oral and written English communication skills, with proper grammar and clear enunciation.
• IELTS or TOEFL certification is an advantage.
• Typing skills for preparing forms and correspondence with speed and accuracy.

Interpersonal and Professional Skills:

• Demonstrates empathy and compassion while interacting with patients.
• Ability to work both independently and as part of a team, taking initiative in problem-solving.
• Maintains confidentiality and professionalism in all assignments.

Ready to take the next step in your career? Submit your application now!
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About Us
Lennor Metier Consulting is a top recruitment agency and Headhunters licensed by DOLE. We specialize in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR & Executive Search. With expertise spanning multiple industries, we leverage our extensive network and industry knowledge to connect leading organizations with top-tier talent, ensuring successful placements that drive business growth and success.
--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our Linked In page to stay informed about future opportunities and company updates.
Job Type: Full-time
Pay: Up to Php70,000.00 per month
Benefits:

• Health insurance

Schedule:

• Night shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• What's your expected Salary?
• What's your current salary?
• How soon can you start?