Sourcing and Attracting Talent
Lennor Metier Consulting, a leading Recruitment Agency & Headhunters in the Philippines, is urgently recruiting an PHRN Customer Service Representative
Industry: Financial Services
Salary Range: ₱30,000 - ₱49,000 (+ License Allowance)
Work Setup: Onsite
Shift Schedule: Night Shift
Location: Taguig City
Job Overview
As a PHRN Customer Service Representative, you will be the frontline of communication between our company and its customers. Your role is essential in ensuring that every customer interaction is positive, efficient, and professional. You will be responsible for handling inquiries, addressing concerns, and providing solutions in a timely manner, ensuring that each customer receives a seamless and satisfactory experience.
Your Responsibilities:

• Respond to inbound customer calls, emails, or chats in a timely and professional manner.
• Address customer inquiries, concerns, and complaints, providing appropriate solutions or escalating issues when necessary.
• Maintain a high level of customer satisfaction by offering personalized service and support.
• Provide accurate information regarding products, services, and company policies.
• Document customer interactions in the system, ensuring all relevant details are captured.
• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
• Assist in maintaining a positive and professional company image through every customer interaction.
• Collaborate with team members and management to continuously improve processes and service quality.

What our Client is Looking For:

• 6 months to 1 year of experience in a call center or customer service role.
• Active RN license
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to think critically and resolve issues independently.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Detail-oriented with good organizational skills.
• Ability to handle challenging situations with professionalism and empathy.

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About Us
Lennor Metier Consulting is a top recruitment agency and Headhunters licensed by DOLE. We specialize in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR & Executive Search. With expertise spanning multiple industries, we leverage our extensive network and industry knowledge to connect leading organizations with top-tier talent, ensuring successful placements that drive business growth and success.
--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our Linked In page to stay informed about future opportunities and company updates.
Job Types: Full-time, Permanent
Pay: Php30,000.00 - Php49,000.00 per month
Benefits:

• Health insurance

Schedule:

• Night shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• What's your expected Salary?
• What's your current salary?
• How soon can you start?