Country: Philippines | Work Location: Alabang, Muntinlupa
Salary: 60,000 – 70,000 PHP

Responsibilities

• As Incident Manager you will be providing direction in the management of incidents ensuring timely resolution is achieved;
• You will be ensuring the team follows the Standard Operation Procedures in order to restore IT services;
• You will be maintaining communication with key IT and business stakeholder critical in the IT operations, allowing effective information sharing and issue resolution;
• You will be ensuring communication is sent out to Client Global IT stakeholders, and documents the incident through the incident report;
• You will be responsible for all incident management activities that occur during the shift and provides a comprehensive shift turnover and recap report;
• You will be identifying, analyzing and suggesting improvements identified in their own area of responsibility and implementing those with a recognized business benefit;
• You will be providing detailed post incident reports.

Requirement

• 3+ years of hands-on experience with Incident Management;
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
• Solid knowledge of ITIL Incident and Change Management process;
• Experience with change management tools;
• Solid knowledge of multiple IT Platforms and Infrastructure;
• Experienced with any ticketing system;
• Experience with developing and providing SLA’s and KPI’s;
• Responds adequately to inquiries and complaints.

Nice to have

• Obtained ITIL certificate;
• Experience with CASD ticketing tool.

We Offer

• Salary for work amounting to 60,000 – 70,000 PHP;
• Equipment will be provided;
• HMO on your day 1 + 1 of your chosen dependent;
• Monthly non-taxable allowance;
• Monthly transportation allowance;
• Optical Coverage;
• Year-end leave monetization;
• Gym Subscription;
• Monthly supply of coffee!

Are you interested?

How Does the Recruitment Process Look Like?

Initial Consultation

Client-Side Evaluation

Signing and Starting Your Journey

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