Country: Philippines | Work Location: Alabang, Muntinlupa
Salary: 70,000 – 80,000 PHP

Responsibilities

• As Service Desk Specialist you will be assisting all customers with their questions about the published services, software and computing platforms being supported – via phone, email or remote connection;
• You will be maintaining a high degree of customer service for all support queries and adheres to all service management principles;
• You will be escalating and coordinating reported incidents by following the escalation process defined;
• You will be following appropriate handover process for outstanding logged tickets;
• You will be tracking and resolving issues to the satisfaction of the customers;
• You will be updating documentation such as calls received, and type of resolution given to a client;
• You will be coordinating with other IT internal groups including the Infrastructure and Applications groups to ensure that service level agreements with the customers are met;
• You will be complying with the Company’s Policies and Procedures, including Information Security.

Requirement

• 1+ year experience with Help Desk tasks;
• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
• Experience with dealing and talking with end customers;
• Proficient in computer operations – knowledgeable with MS Office, SQL Database, Windows operating systems;
• Good command of the French language – written and spoken;
• Ability to organize, prioritize and schedule work assignments;
• Ability to grasp system information and technical functions and ability to explain them into layman terms or words for easy understanding of end-customers.

Nice to have

• Thai language or Portuguese speaking;
• Exposure in technical set-up, configuration and maintenance of different applications, network environments or software tools.

We Offer

• Salary for work amounting to 70,000 – 80,000 PHP;
• Equipment will be provided;
• HMO on your day 1 + 1 of your chosen dependent;
• Monthly non-taxable allowance;
• Monthly transportation allowance;
• Optical Coverage;
• Year-end leave monetization;
• Gym Subscription;
• Monthly supply of coffee!

Are you interested?

How Does the Recruitment Process Look Like?

Initial Consultation

Client-Side Evaluation

Signing and Starting Your Journey

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