Job Details:
As a member of the Infrastructure Shared Services, the Infrastructure Operations Analyst for Patching & Anti-virus will be the associate to his/her department towards the Business Units and project teams and will help in determining role in the management, support, maintenance, implementation, administration and lifecycle management of Infrastructure solutions.
Infra Operations - Anti-virus and Patching Administrator will be positioned as a level 2 in the organization, using his/her expertise for ensuring security compliance on both anti-virus / encryption management (from installation to Dat deployment monitoring) and OS Security patching. Part of the role is applying OS updates/patches update on an agreed frequency, addressing the vulnerabilities found in the OS of both server and workstations related to patching and anti-virus, problem diagnosis, solution implementation and documentation for issues during patching. The role is broadly split between compliance execution and resolution.
This person must have knowledge and experience in Antivirus & Encryption management with exposure on OS Windows patching in both Private and Public cloud, knowledge and troubleshooting in Operating Systems in Windows; exposure in one or more antivirus such as but not limited to Defender, Bitlocker. Resources must be willing to work on weekends given that most patching is done during the weekends.
Responsibilities:
1. Work under the ISS directives to monitor compliance on both patching and anti-virus management, investigate and implement solution on non-compliance and perform regular patching activities.
2. Perform Antivirus and encryption management tasks including but not limited to: optimized antivirus deployment, antivirus console account management, policy management and threat prevention setup.
3. Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
4. Test new releases of products to ensure compatibility and minimize user impact.
5. Basic troubleshooting and implementation of solution in conjunction with vendor and third-party support within the applicable technology platform that you will be responsible for.
6. Recommend and implement system enhancements that will improve the performance and reliability of the system in upgrading/patching.
7. Develop and document technical processes and procedures as needed.
8. Adhere to strict Information Systems security guidelines in all cases.
9. Compliance KPI Reporting on an agreed interval
10. Drive resolving/addressing low compliance (not simply reporting but addressing low compliance)
11. Comply and being proactive with the ITSM processes lifecycle & SLA standards:
12. Pro-active in ensuring stability, response time, operational consistency and life cycle over the patching and anti-virus components for Infrastructures, while providing monthly reports on activity, quality and performance on Patching
13. Has initiative to participate in emerging projects.
14. Report on administration and project progress to the ISS Team Leader, Delivery Manager and Infrastructure Head.
15. Able to contribute to appropriate documentation, including procedures for the Operations & Services and Pre-Production departments
16. Follow training plans, requirements and schedules as outlined. Complete and keep up to date with all Mandatory trainings
Technical Abilities:
1. Knowledge in Security and Anti-Virus & encryption (e.g Bitlocker, Defendery) experience.
2. Knowledge and experience in managing and handling Antivirus/encryption tool primarily Defender/Bitlocker but not limited to.
3. Basic knowledge and experience on Windows Server Operating Systems Patching and troubleshooting
4. Basic knowledge on Patching tools such as but not limited to In Tune, SSCM, WSUS, Ivanti or Big Fix
5. Basic System administration in windows OS as well as powershell scripting
6. Has understanding in IT Software and Hardware
7. Basic Knowledge in using a Scheduling Software (example: Solarwinds,CA Unicenter Autosys, or $Universe...)
8. Basic Knowledge in using a Monitoring Software (example: CA Unicenter NSM, BMC, Tivoli, or Microsoft SCOM...)
9. Basic knowledge in Public cloud - Azure and AWS patching
Job Type: Full-time
Pay: Php50,000.00 - Php60,000.00 per month