Position Overview
We are seeking a dynamic and customer-focused Inside Sales Representative with 1-2 years of experience to join our team.
In this role, you will be responsible for engaging with customers via chat to answer questions, guide them through self-service processes, and facilitate their purchasing decisions. You will work closely with our client’s sales and support teams to ensure a smooth customer journey from inquiry to transaction.
The ideal candidate will have excellent communication skills, be tech-savvy, and have a strong understanding of website hosting services.
Key Responsibilities

• Customer Support
• Handle inbound chat inquiries from potential customers, providing prompt and accurate information about our hosting solutions, pricing, and services.
• Guide customers through our self-service tools on the website, ensuring they can successfully complete transactions, such as purchasing hosting plans and upgrading services.
• Address customer issues and concerns, directing them to self-service resources or escalating to support/sales teams when necessary.
• Work closely with other team members to share insights, optimize workflows, and improve the overall customer experience.
• Sales & Conversions
• Actively listen to customer needs and recommend appropriate hosting solutions, upsell additional features, and suggest value-added services to increase sales.
• Maintain a record of interactions and follow up with customers to ensure their needs are met and to nurture leads into conversions.
• Meet or exceed monthly sales and performance targets through effective customer engagement and service.

Qualifications

• 1-2 years of inside sales or customer support experience, preferably in a web hosting, Saa S, or any tech industry.
• Technical Proficiencies
• Tech-savvy with a basic understanding of web hosting, domain registration, DNS management, and website setup processes.
• Knowledge of website builders is preferred.
• Comfortable using CRM software and chat platforms.
• Soft Skills
• Strong English Communication skills (verbal and written).
• Excellent problem-solving and critical thinking skills.
• Proven sales skills with a customer-first approach.
• Skilled at multitasking and managing multiple chat interactions simultaneously.
• Self-motivated and results-driven with a positive attitude.
• Able to work effectively both independently and as part of a team.
• Nice to Haves
• Experience with chat-based customer service is a plus.
• 70 - 90 WPM

Schedule

• Full-time, 8-hour shifts (40 hours/week).
• Monday to Friday (Philippines Standard Time)

What we Offer

• Competitive Salary Range
• A Collaborative and Innovative Work Environment
• Fully Remote Work Setup
• Equipment provided

Job Type: Full-time
Benefits:

• Health insurance
• Work from home

Schedule:

• Afternoon shift
• Monday to Friday
• Night shift

Application Question(s):

• What's your expected salary?