• Create installation scheduling requests, maintain rollout schedules, and ensure that customer installation/deployment activity is scheduled and completed
• Identify installation risks, escalate, and implement risk mitigation strategies.
• Recognize, document, and implement process/project improvements
• Coordinate with other vendors as needed for delivery of equipment or services.
• Escalate issues with maintaining the rollout schedules as needed
• Participate in meetings with key team members to review project feedback

• Is on the night shift (starting around 8 pm Cebu Local) to accommodate 24 X 7 operations
• Involves prolonged periods of PC and telephone usage in a fast-paced environment.
• Is accountable for continuously receiving and handling high volumes of work orders
• Works in a team environment; interacts with multiple internal and external customers.
• Reports to the Team Leader or Supervisor

• Able to manage time effectively and can work independently
• Adaptable to changes with a sense of urgency and works well with a team
• Able to communicate ideas concisely and work with key team members
• An innovative learner that can manage conflict and is adaptable to changes
• Detailed, focused, and well-organized; able to handle multiple projects at hand
• Can analyze and report data and figures, initiates process Improvement as needed
• Willing to work non-standard business hours as required by projects

• 
  Bachelor’s Degree or education in any discipline
• Microsoft Office/PC literacy and keyboard proficiency
• Excellent written and verbal communication skills
• BPO experience is preferred but not necessary