At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.
That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.
Who are we looking for?
We are looking for an IS Technician - ISHELP to join our Americas - IS Help team and provide end user support and customer service for clients within and across zones on company supported computer applications and platforms via voice, email and chat.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

• provide technical support for Server, Workstations and through remote assistance
• Assist users with application and operating system problems and resolve their computing requirements in a timely manner
• Accurately log all client requests in the Service Desk ticketing system
• In line with SLA’s, diagnose and resolve client issues related to hardware, telephone, printers, software etc. including upgrades
• Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information
• Follow standard Service Desk procedures, IS security, administration, access controls, etc.
• Installation & control of approved software applications being used by the company

What you will bring to the team:

• Bachelor's Degree Engineering (Computer/Telecommunications), Computer Science/Information Technology or equivalent
• Preferably with at least 1-2 years Help Desk/Technical Support experience
• IT Experience and proficient with the English Language
• Industry Certification (i.e. MSCE, ITIL) would be desirable
Willing to work on night shift (10:00PM-6:00AM) to support America region

This job offer is based in Makati City, Philippines.
Candidates must be a Filipino citizen or have the right to work in the Philippines.
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