Zig Zag Offshoring is looking for an IT Manager to join our team!
“Our vision is for a world bustling with creativity and entrepreneurialism, where the friction of physical delivery has been removed so that the best ideas win and small businesses flourish. A fast-growing, multi-award-winning startup.”
Who you are
You are an adaptable and resourceful IT Manager who thrives in the ever changing startup environment. Your ability to forge strong collaborations across various business functions ensures that IT initiatives align seamlessly with broader company goals.
Your adept skill at balancing priorities and having a realistic approach to capacity planning guarantee smooth and efficient operations. With your keen eye for detail and pragmatic mindset, you continuously drive IT projects forward while keeping sight of the bigger picture.
What you’ll do
As the IT Manager, you will oversee and ensure the efficient functioning of their IT services and support operations. You will manage onboarding and offboarding processes and directly administer key IT systems to our client. Your role will be crucial in maintaining the integrity and stability of their systems for their remote-first culture and team members globally. Additionally, you will coordinate with vendors and ensure compliance with IT policies.
They are looking for someone with proven experience in IT management, excellent problem-solving and troubleshooting skills, strong leadership and team management abilities, effective communication skills with the ability to explain technical concepts to stakeholders, and knowledge of data privacy regulations and cybersecurity best practices.
IT Services and Support:

• Handling access requests to various applications and services.
• Creating and managing email groups.
• Troubleshooting issues related to services and platforms, as well as addressing device and application troubleshooting.
• Notifying stakeholders of service interruptions or outages and managing escalations from IT team members, using these situations as learning opportunities for junior staff.
• Addressing security-related requests, providing guidance on best practices, and handling concerns about potential risks, including taking down imposter and malicious sites.

IT and Security Operations:

• Coordinating with vendors for hardware and software purchases.
• Ensuring compliance with IT policies and regulations.
• Managing the IT team through regular communication, ticket and project reviews, and training sessions.
• Discovering and implementing process improvements and maintaining documentation.
• Conducting periodic training sessions on data privacy and cybersecurity.
• Serving as the point of contact for external partners and clients regarding information on security assessments and questionnaires.
• Providing guidance on good cyber security practices and addressing security concerns.

Onboarding and Offboarding:

• User provisioning and managing resource access for new hires.
• Procuring devices and software licenses for new hires.
• Conducting IT introduction sessions for new hires.

IT Systems Administration:

• Managing the following systems, including but not limited to 1Password, Google Workspace, Miro, Notion, Trello, and Slack.

What you’ll need

• 5-8 years of progressive experience overseeing IT operations in multiple countries, understanding global IT challenges and best practices.
• A thorough understanding of cybersecurity principles, risk management, and compliance with global security standards.
• Proficiency in managing critical IT systems, including enterprise software and productivity tools.
• Clear and effective verbal and written communication skills.
• Strong analytical and problem-solving abilities to tackle complex IT challenges.
• Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to budgets.
• Can adapt IT strategy with business goals, driving innovation and digital transformation.
• Ability to negotiate and manage relationships with global vendors and service providers.
• Strong ethical standards and a commitment to maintaining the confidentiality and integrity of information.
• Can thrive in a remote-first environment and be flexible with meeting across multiple time zones (Australia, Philippines, US, and Canada).

Job Type: Permanent
Pay: Php100,000.00 - Php130,000.00 per month
Benefits:

• Work from home

Schedule:

• Day shift