Remote Employee BPO has an outstanding opportunity for you!
Role: E-commerce Operations Specialist
Compensation: Competitive Basic Salary
Bonus: 5,000 Perfect Attendance
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: 5-day work week, 12am to 9am, Philippine time
Work Setup: WFO
Responsibilities

• Creating product listings on online marketplaces such as Amazon ,e Bay, Shopify and other ecommerce platforms.
• Conducting market research to identify new trends in the industry or among competitors.
• Analysing website data to determine the most popular products or factors that may influence customers buying behaviour.
• Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
• Managing stock by arranging returns, refunds, and exchanges where appropriate.
• Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
• Tracking analytics and optimizing marketing campaigns through Google Analytics and identifying opportunities for improvement.
• Monitoring site traffic and customer feedback to assess response to site updates.
• Managing social media platforms
• Implementing and refining SEO strategies
• Possessing a full understanding of best practices in SEO, pricing, media assets and inventory.
• Updating SEO on selling platforms.
• Reviewing landing pages, product information, payment options, and any other relevant systems associated with the website to ensure they are visually appealing, and accurate.
• Assisting in making decisions on promotions such as discounted offers and bundles available.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Resolve and remove any negative feedback.
• Taking responsibility for the day-to-day management of the business in defined accounts.
• Keep records of customer interactions, process customer accounts and file documents.
• Submit daily productivity reports to both Manager and Stakeholders at the end of the day.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Excellent communication and presentation skills
• Microsoft Office Suite
• Ability to multitask, prioritizing, and successfully managing multiple deadlines simultaneously, while maintaining attention to detail
• Proven track record or understanding and implementing SEO on selling platforms

Job Type: Full-time
Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Night shift