JOB PURPOSE:
Responsible for providing first and second line technical support to internal staff of the Company
PRIMARY RESPONSIBILITIES:
· Point of contact for on-site and remote users for problems and inquiries
· Provide broad area of first level support in PCs and Ethernet networking technologies
· Properly triage and log jobs for every request and incident to ensure appropriate priority and allocation of tickets as quickly as possible
· First level troubleshooting of network connectivity, software and hardware issues at desktop level
· Displays advanced interpersonal communication skills in order to work both technical and non-technical personnel at various level of the organization
· Imparts knowledge/instructions to teammates regarding the delivery of technical support services ensuring quality and timeliness
PERSON SPECIFICATION:
· Excellent oral and written English communication skills
· Has good interpersonal and analytical skills
· Ability to prioritize and organize work in a multi-task environment
· Willingness to work on a shifting schedule
· Ability to adapt to a flexible schedule
JOB SPECIFICATION:

• Bachelor’s Degree in Information Technology or equivalent
• 2-3 years’ of experience in the related field required
• Knowledgeable in all troubleshooting related to IT or any technical related issues
• Experience working with a helpdesk call management system
• Good knowledge in ITIL

Job Types: Full-time, Permanent
Pay: Php33,500.00 per month
Benefits:

• Company events
• Health insurance
• Life insurance
• Paid training

Schedule:

• 8 hour shift
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Application Question(s):

• Are you willing to report onsite?

Experience:

• IT SERVICE DESK: 1 year (Preferred)

Location:

• Pasig City (Preferred)