Philippines Job Openings

CBRE

IT Service Desk Analyst

Makati City

FULL TIME

November 18, 2024

IT Service Desk Analyst
Job ID
193983
Posted
16-Nov-2024
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Makati City - National Capital Region - Philippines
About the Role:As a CBRE D&T Help Desk Coordinator, you will coordinate the operations and performances of the global service desk to resolve client issues effectively and efficiently.
This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
What You’ll Do:
  • Act as the primary contact for all non-standard service-related inquiries and escalations. Collaborate with service owners and managers to ensure timely incident resolution.
  • Perform remote or onsite troubleshooting through diagnostic techniques and pertinent questions
  • Suggest ways to improve ticket escalation processes.
  • Coordinate the process for communicating outages or emergency activities to the organization.
  • Review software literature for any software updates and upgrades
  • Direct unresolved issues to the next level of support. Follow-up and update customer status and information.
  • Provide efficient, timely, reliable, and courteous service to customers.
  • Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
  • Impact through clearly defined duties, methods, and tasks are described in detail.
  • Deliver own output by following defined procedures and processes under close supervision and guidance.
What You’ll Need:
  • High School Diploma or GED with up to 2 years of job-related experience.
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
  • Willing to work nightshift schedule

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